Ticketing Expert – SaaS based Ticketing System
SaaS version of the Ticketing Expert supports Multi tenancy. landlord of the system can login as admin and manage tenants. Tenant can order and he could create a subdomain, and then he will have ticketing system in the sub domain.
Demo Details
Central Admin Login Details
https://tesaas.modulespanel.com
admin@modulespanel.com / admin1234
Tenant login details
Tenant1
https://tenant1.tesaas.modulespanel.com/login
admin@modulespanel.com / admin1234
Tenant2
https://tenant2.tesaas.modulespanel.com/
admin@modulespanel.com / admin1234
In the tenant side, he can log in as admin and can manage staffs and users. Multiple tenants can use the system, each tenant will have a unique subdomain.
Central Admin Features
1) Gateway management
2) Order management
3) Invoice Management
4) Service Management
5) Tenant Management
Tenant Side Features
1. Department wise tickets
2. Private and Internal notes
3. Canned Responses
4. Import tickets from email using IMAP
5. Staff to department assignment
6. Email notification for ticket opening and ticket reply
7. Multi-language support
8. Ticket Tags
8. Permissions
9. KB and FAQs
For more details, please check Ticketing Expert SaaS Document
